MHSNext

LaundroDesk Privacy Policy

Last updated: July 16, 2026

LaundroDesk is a laundromat-operations application made by MHSNext LLC (Phoenix, Arizona). This policy describes what information the LaundroDesk iOS app, its App Clip, the companion web app, and the LaundroDesk service collect, how it is used, and the choices you have. It also covers our websites (mhsnext.com and laundrodesk.com), which are informational only: they set no cookies and use no analytics or trackers. LaundroDesk is offered in the United States. This policy is written to match what the software actually does — nothing more.

Information we collect

  • Account information. Your name and email address (used to sign in), and — only if you choose to add them — a phone number and mailing address on your profile. If you add a phone number or turn on two-factor authentication, we use that number to send you verification codes by text and so your team can reach you — never for marketing.
  • Business records your team enters. Locations, machines, reported issues, photos you attach, maintenance schedules, tasks, shifts, and clock-in/out times. These belong to the business account that created them.
  • Device push token. If you enable notifications, we store the Apple push token needed to deliver them to your device.
  • Diagnostics. Crash, hang, and performance reports generated by Apple's MetricKit on your device, sent to us so we can fix problems.
  • Subscription status. Whether your business's subscription is active, received from Apple. Payment is handled entirely by Apple — we never see your payment details.

What we do not collect

  • Your location is never transmitted. If your business uses location-verified clock-in, the proximity check runs entirely on your device; our servers receive only the laundromat you clocked into and the time — never GPS coordinates.
  • No advertising identifiers, no cross-app tracking, no third-party analytics SDKs.
  • We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising (as those terms are defined in the California Consumer Privacy Act). We never have.

App Clip (customer issue reports)

Customers can scan a QR code at a laundromat to report a machine problem without creating an account. Those reports contain only a description and an optional photo — no name, contact details, or identifiers are requested or stored.

How we use information

To provide and secure the service (signing you in, syncing your business's data to your team, delivering the notifications you enable), to fix crashes and performance problems, to prevent abuse, and to respond when you contact us. We also create and keep aggregated, de-identified statistics — information that can no longer be linked to you or your business — to understand how features are used and to improve the product. We do not use your information for advertising or unrelated purposes.

Sharing

  • Within your business. What teammates see is role-based: staff see colleagues' names, roles, and assigned locations; contact details are visible only to owners and admins.
  • Service providers. We host on Amazon Web Services (United States) and use Apple for push notifications and payments. They process data for us and are not permitted to use it for their own purposes. The current list of providers, with each one's role and location, is kept at laundrodesk.com/subprocessors — we update it and notify account owners before engaging a new provider.
  • Business transfers. If MHSNext LLC is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you — in the app or by email — before your information becomes subject to a different privacy policy.
  • Legal. We may disclose information if required by law or to protect the service and its users.

Retention, deletion, and security

We keep information while your account is active. Data is encrypted in transit and at rest, and access is restricted to authorized personnel. If we learn of a breach of security affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

You can delete your account in the app (Settings → Account & security → Delete account), which removes your profile and personal information from active use. Where you are the only member of a business, that business and its data are removed with your account. If you are the last owner of a business that still has other members, transfer ownership first.

Some records are retained after deletion where we have a legitimate need or legal obligation to keep them — for example, encrypted backups, which roll off on a fixed schedule (currently 35 days) and exist so we can recover from an outage or a mistake; security and audit logs (a record of significant actions, such as when data was created, changed, or deleted, and by whom); records needed to comply with tax, accounting, or other laws; and information needed to resolve disputes, prevent fraud or abuse, and enforce our agreements. We keep these records only as long as necessary for those purposes and then delete or de-identify them. Records of activity within a business that continues to operate (such as issue history and the audit log of actions taken in that business) remain part of that business's records under its owner's control. Diagnostics are kept only as long as needed to troubleshoot.

Your rights and choices

You can view and correct your profile in the app, remove your optional phone number or address at any time, disable notifications in iOS Settings, and delete your account entirely.

You may also request access to, correction of, a copy of, or deletion of your personal information — including under the laws of your state — by using the in-app tools or emailing admin@mhsnext.com. We will verify your identity (normally by confirming control of your account email) and respond within 45 days. We will never discriminate against you for exercising a privacy right. If we decline a request, we will explain why, and you may appeal by replying to our response; we will answer the appeal within 45 days. An authorized agent may submit a request on your behalf with proof of authorization.

Employees of a business

If you use LaundroDesk because your employer added you to their team, your employer controls the business account and the work records in it (such as shifts and time entries). For those work records we act as a service provider to your employer — requests about them should go to your employer first, and we will assist your employer in honoring them. This policy still governs how we handle your personal information.

Children

LaundroDesk is a business tool, is not directed at children, and may not be used by anyone under 13.

Changes

If we change this policy, we will update this page and the date above, and for material changes we will notify you in the app before they take effect.

Contact

MHSNext LLC · 4539 N 22nd St, Suite 7039, Phoenix, AZ 85016 · admin@mhsnext.com